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Graphis: Publicis & Hal Riney: A Suit Tames Creative Tigers

Publicis & Hal Riney: A Suit Tames Creative Tigers By Chris Barnett

For two decades, Publicis & Hal Riney advertising was as folksy as an ice cream social at the corner soda fountain. But today, the ads have more edge and attitude than "aw shucks" hominess. The agency is "getting down and grabbing it" to quote the vernacular but Riney himself isn't leading the charge. In the last 24 months, the West's first 100% homegrown national advertising agency has completed a painful transformation from an absolute, unchallenged maonarchy to a suprisingly democratic aristocracy. Riney burned through a long list of creative directors to find a successor who thinks like he does. Finally, he turned over the creative reins to a trusted friend who's neither a designer, a writer, nor an art diector and who's never even created an ad in his life.

No question about it. Publicis & Hal Riney advertising has morphed from wonderfully comforting Lake Wobegon, where life is sweet and simple, to a major metropolis where marketing messages move at mach 2, and where snaring attention and selling products is a split-second discipline. And to run that kind of advertising agency today takes a combination of Garrison Keillor and General George Patton. Today, Riney's got one.

Indeed, Scott Marshall, Riney's president since 1995, is a breed most creatives only tolerate as a necessary evil-an account man, a Suit. But Marshall isn't the stereotypical Suit. He doesn't motormouth in MBA speak or toss around marketing mumbo-jumbo. And he absolutely will not, co-workers say, kiss a posterior to please a client no matter how big the billings. Just the opposite. Marshall, a civil engineering graduate who dealt blackjack in Las Vegas when he got out of school (he also has an MBA) is a pugnacious, charismatic cowboy who wants it his way or the highway.

His way seems to be working. In 1999, Marshall killed the idea of trying to find one person to wear Riney's creative crown and toppled the hierarchy. Then he went searching for writers and art directors who've worked on big brands at the hottest agencies. Marshall knew the best creatives would relish working at Riney in a flattened organizational structure where they wouldn't have to jump through endless hoops to get good work produced. And without an executive creative director at the top and lieutenants several rungs down, "you don't have all the creative teams underneath fighting for recognition," he insists.

But Marshall also knew, from working on both coasts, that if he was going to lure and keep the smartest creatives and push them to the wall for breakout work, they would need total freedom from the managerial chores and administrative niggling it takes to get advertising out the door. "On the East Coast, creatives are judged on their management credentials," says Marshall. "If you run a large group of creatives, you've got stature." The West Coast is just the opposite. "Nobody cares about your title or how big a group you run. If you can't show a reel of work that makes people salivate, you're a horse's ass." What are the chances of finding a great creative who's also a great manager?" Out of "hundreds," Marshall cites only five who measure up-Hal Riney, Jeff Goodby, Rich Silverstein, Lee Clow at TBWA Chiat Day and Dan Kennedy of Wieden & Kennedy.

Today, eight Group Creative Directors in their thirties and forties-four teams of battle scarred vets-run an estimated $870 million in billings for some tough hardballing clients facing brutal competition-GM, Sprint PCS, Hewlett-Packard, America West Airlines, Evergreen Mutual Funds and First Union National Bank. Their mandate: solve the client's business problems and don't shuffle papers and sweat the details.

So what is Hal Riney's role today? The admaking machine who has been coming in at 6 am for 40 years, pecking out copy on his antique Underwood, now comes in one, maybe two days a week. Usually, he sits quietly, monastically in his corner office with its waterfront views, working on the flagship Saturn account. A Northwesterner from Longview, Washington, and something of a loner, Riney doesn't waste words in conversation or copywriting. At 69, Hal Riney is the lion in winter, leaving Marshall to tame a new pack of creative tigers. (Riney did not respond to Graphis' requests for an interview).

It's no exaggeration to say that Riney himself single-handedly changed the face of television advertising in America. He didn't just humorize commercials, he humanized them. He is probably the first creative to realize that people spend money on product brands that make them feel good, secure and emotionally connected. And he's proved it over and over again with brand-building advertising that tunnels into the brain without a hard sell, screaming copy or dazzling graphics and visuals.

It was Hal Riney who launched Saturn in 1989 as a "Different kind of company, a different kind of car" and he's still driving home that premise today. He built the wine cooler category for Gallo with folksy Frank Battles and Ed James sitting on a front porch. He perfected his trademark geezerchat by turning Oregon's own Henry Weinhard beer into a cult brew nationwide. Riney's simple, soothing words and his reassuring voice put Alamo Rent-A-Car on the map, and some say his "Morning in America" TV commercials put Ronald Reagan in the White House. His print work, meticulously executed, has mirrored the same human values. In a world of advertised hype, Hal Riney's print and broadcast work has been a tiny island of soft-spoken honesty and chuckles.

Marshall is plenty verbal. A boyish 49, and clearly the man in charge, he has a lariat on his desk in his smallish, cluttered office in the middle of the creative department. But it's more of an old west artifact than a management tool to rope in the talent. A bison head hangs on the wall along with pictures of Mark Twain, Teddy Roosevelt, Gene Autry and his dad, handsome in his World War II Navy dress whites. A western leather saddle occupies one corner and a computer on a high table dominates the other. The lanky, 6 foot 3 inch agency boss who writes standing up, prefers stovepipe jeans and bizarre shoes like red Nikes to pinstripes and Florsheims. He doesn't even drive a Saturn; his 1950 Ford pickup has the pole position in the agency garage.

It wasn't always parked there. Marshall was working at Ogilvy & Mather's New York office while Riney was running Ogilvy's San Francisco outpost when they met 16 years ago. "Ogilvy New York wanted me to get Hal to work on a beer account but anybody who knows him knows you can't talk him into anything," says Marshall. "I came out, met him and at that time he was the only guy in advertising talking about brands and image advertising. In New York, they were still in the `we've gotta say the brand name 15 times in a commercial' mindset. But Riney was saying `that doesn't mean a thing. We need emotion, imagery, great design and filmmaking."'

Sure enough, Marshall couldn't convince Riney into taking on the beer account but he learned a few things. "Hal's advertising works because he talks only to decision makers who got to the top by taking a risk. The beer account sounded like there were too many lawyers involved so he said `forget it. If we're not going to talk to the real hitters we're not going to get the ads we want.' But he offered me a job and kept on offering it."

Marshall moved west in 1990 to head Ogilvy's Cole & Weber unit, a Seattle-based advertising and public relations agency with a strong creative reputation. The job made him physically and spiritually closer to Riney who grew up in the Northwest and majored in art at the University of Washington. By this time, Riney, who left Ogilvy in 1986, had his own agency in San Francisco. "It was an incredible learning experience. I learned from Hal that advertising's biggest business problem is recruiting and retaining the best creative talent," Marshall recalls, "and that you have to pay New York prices to get the top creatives. He was the first agency head outside of New York to understand that."

Marshall eventually joined Hal Riney & Partners as president in 1995, before it was sold to Publicis three years later. But he didn't come aboard as the next Hal Riney. "The road is littered with a lot of bodies that tried to replace Hal. I don't even pretend to be a creative nor do I have any aspirations to be a creative director. When I read and go over your work I'm not judging you as a writer. But I'm able to connect with creative guys, focus on their great ideas and sell their best work."

Continued from page 1.

One of the group creative director, Steve Luker, agrees. "What's great about Scott is that he doesn't come at us as an ex-creative guy. He'll never say I don't like that type style, that piece of film, that photograph. He doesn't give a damn about that. He looks at it as a businessman-how can he sell your idea." Luker, an art director, is prime example of the new creative blood at the top of Publicis & Hal Riney. He's gutsy, outspoken, tools around town in a '71 Dodge Charger, worked with Marshall at Cole & Weber, and is comfortable with his style. Luker was a creative director at Goodby, Silverstein & Partners where he art directed the haunting Norwegian Cruise Line print and broadcast campaign and was later work is more like a conversation than advertising." Surprisingly, both men applaud the account team on Saturn, led by Tom Else and Walt Smith, who've worked together for 10 years and were part of the initial account pitch-a kudo rarely offered by a creative director. "They have the same ownership in the work and pride in the brand that we do," adds Hage.

Robb and Hage says P&HR is, like Saturn, a "different kind of ad agency." "There are places where you feel like you have to lock up your ideas at night, but not Riney," muses Hage. They both say the agency doesn't get bogged down in the "process" of making ads with countless people wrangling in long meetings. "Here, your job is to do good work," says Hage. And with Marshall's patented flattened organization, notes Robb, "You don't have layers of people on top of you. Here, you just talk to Scott or Hal and that's it. You've got to be an independent thinker. If you need a lot of structure, this isn't for you."

Indeed, P&HR's office, in a building near the Embarcadero that once housed Blue Shield's San Francisco operations, has a loose, relaxed feeling about it. Employees can-and do-bring their well behaved dogs to work. But there are downsides, jokes Hage. "There's no place to eat lunch, no good food because all the places here near the pier are for tourists. We also get too much money, too many vacations and the free masseuses in our offices get in the way." (The fourth group creative director team, art director Dennis Lim and copywriter Greg Ketchum, rejoined Publicis & Hal Riney as this story was being written).

Marshall's in his office and he's revved up. "I don't want to be the face or voice of this company," he booms. "I want the creative guys to get the recognition. I'm not here to steal their thunder and that's one of the reasons this (flattened) system works." Marshall is also anxious to make the point that his reorganization of the creative department "is not the result of Hal Riney, the person, stepping back. The company has grown and the problems have spread out. This is a natural evolution."

Asked straight out if Hal Riney is still quietly setting creative direction for the agency and approving the work, Marshall shoots right back. "He's not responsible for day to day operations. Here's the easiest way to characterize it. `Quality Control.' Hal's never pleased. As a creative, you want him to say `good job' but he doesn't say it that easily. The good news is that our creative guys are restless enough to push for a better solution. But, again, Hal's never totally pleased."

Copyright Graphis Inc. May/Jun 2002
Provided by ProQuest Information and Learning Company. All rights Reserved

Copyright©2005 All rights reserved.
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